Hiring the right candidate involves more than just impressive résumés and polished interviews. One of the most crucial—yet often overlooked—steps in the hiring process is the reference check. Done right, it can provide invaluable insights into a candidate’s past performance, work ethic, and cultural fit.
At QHS, we believe in hiring with confidence. Here are our top tips for conducting effective reference checks:
1. Be Clear on the Purpose
Reference checks should confirm facts, uncover potential red flags, and provide a deeper understanding of a candidate’s work style. Be clear about what you’re hoping to learn so your questions stay focused and meaningful.
2. Get Consent and Prepare Properly
Always get the candidate’s permission before contacting references. Once you have the green light:
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Review the candidate’s resume and interview notes.
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Identify areas you want to validate or explore further.
3. Speak to the Right People
Aim to talk with direct supervisors, team members, or clients who worked closely with the candidate. These individuals can offer honest and specific feedback on performance and behavior.
4. Ask Open-Ended Questions
Go beyond yes/no questions. Use open-ended prompts like:
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“Can you describe the candidate’s typical approach to teamwork?”
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“How did they handle deadlines or high-pressure situations?”
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“What advice would you give to their next manager?”
5. Listen for Nuance
Tone matters. A hesitant or overly cautious answer can signal concerns. Follow up on vague responses to clarify meaning without making assumptions.
6. Verify Key Details
Check employment dates, job titles, and responsibilities. Discrepancies don’t always mean dishonesty, but they’re worth investigating.
7. Keep It Legal and Ethical
Avoid questions that touch on age, marital status, religion, health, or other protected categories. Stick to job-related inquiries and maintain confidentiality.
8. Look for Patterns
No one is perfect. But consistent feedback across multiple references is a strong indicator of a candidate’s strengths and potential challenges.
9. Document the Conversation
Take detailed notes during each call. This helps you compare insights objectively and back up hiring decisions if needed.
10. Use References as a Partnership Tool
Reference checks aren’t just about vetting—it’s also a chance to gather tips on how to best support and manage your future hire.
Conclusion
When done thoughtfully, reference checks are more than a checkbox—they’re a strategic part of building high-performing teams. At QHS, we help organizations streamline their hiring processes with smart, ethical, and effective practices. Ready to improve your hiring outcomes? Let’s talk.
